What happens if my baggage doesn’t arrive in time or gets lost before my next flight?

If your baggage doesn't arrive on time and you miss your connecting flight, contact us right away — we’ll help you find an alternative way to reach your destination.

For lost baggage, the responsibility lies with the airline that handled your check-in.

• If your baggage goes missing between two connecting flights, report it to the first airline.
• If it gets lost at the end of your self-transfer trip, reach out to the second airline.

If you have any question or you need assistance you can always reach out to our Support team — we’ll be happy to help.